Returns & Exchanges
At POCKET GAMES, we want you to be fully satisfied with your handheld gaming experience, which is why we offer a 30-day return window for all electronics in their original packaging. If your device is defective or simply not the right fit, our streamlined process ensures a quick resolution or refund.
Initiate Your Request
Log into your POCKET GAMES account and visit the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Device
Carefully place the console, charging cables, and manuals back into the original box, ensuring all components are secured to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of receiving your RMA.
Inspection and Refund
Once our technicians verify the device condition, we will process your refund to your original payment method or issue a store credit, typically within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing