Frequently Asked Questions
Everything you need to know about your POCKET GAMES experience.
How long does shipping take for my gaming gear?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear faster.
What is your return policy for electronic items?
We offer a 30-day return policy for all hardware and accessories. Items must be in their original packaging and in the same condition that you received them.
Do your handheld consoles come with a warranty?
Yes, all POCKET GAMES consoles include a 12-month manufacturer warranty covering technical defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Are the games pre-installed on the devices?
Product configurations vary. Please check the individual product description to see if a device comes with pre-loaded software or requires a separate purchase.